CUSTOMER CARE

We are committed to providing high-quality products and excellent customer service. If you have any questions, concerns, or feedback, please contact us at:

  • Email: info@finura.com.my

  • Phone: +60104295783

  • Business Hours: 10AM-7PM

We aim to respond to all inquiries within 24–48 hours.


PRIVACY & SAFETY

  • We respect your privacy and are committed to protecting your personal information. Information collected during purchases or account registration is used solely for order processing, customer support, and communication regarding your orders.

  • We do not sell, rent, or share your personal information with third parties except as necessary to fulfill your order or comply with legal requirements.


SHIPPING POLICY

  • Orders are processed within 1–3 business days.

  • Delivery times vary based on location and shipping method selected.

  • Tracking information will be provided once your order has been shipped.

  • Shipping fees are calculated at checkout unless otherwise stated.