At Finura, we are committed to providing high-quality pieces and caring customer service. This page summarises how we handle your orders and information.
Contact us
- WhatsApp: +60 10-429 5783 (fastest)
- Email: info@finura.com.my
- Business hours: 10AM to 7PM
- We reply to all messages within 24 hours.
For order questions, please include your order number.
Payment
We accept debit and credit cards, and Atome (pay in 3 interest-free instalments). All payments are processed securely at checkout.
Orders and shipping
- We ship to Malaysia, Singapore and Brunei. Other countries are available on request.
- Orders are processed within 7 to 9 working days, and delivery takes 7 to 14 working days after dispatch.
- Shipping starts from RM8 (West Malaysia) and RM16 (East Malaysia). Final rates depend on parcel weight and are shown at checkout.
- A tracking number is provided once your order has been shipped.
Returns and exchanges
Returns and exchanges can be requested within 14 days of your parcel arriving. Refunds are given for faulty or wrong items, and exchanges for change of size or mind. Please see our Shipping & Returns page for full details.
Your privacy
We respect your privacy. Information collected during purchases or account registration is used only for order processing, customer support and communication about your orders. We do not sell, rent or share your personal information with third parties, except as needed to deliver your order or comply with legal requirements. For more details, see our Privacy Policy.