SHIPPING POLICY

Finura currently ships within Malaysia and Singapore. We also offer worldwide shipping upon request.

Our standard shipping rates are as follows:

Peninsular / West Malaysia: RM8
East Malaysia: RM16
Singapore: RM55

For international orders outside Malaysia and Singapore, kindly contact our Finura team via WhatsApp or email with your full delivery address. Our team will check the available courier options and provide the exact postage fee before you proceed with your order.

Our processing time for all orders is between 7–9 working days, unless stated otherwise.

Delivery time may take between 7–14 working days, depending on your location and the courier service assigned to your parcel. International delivery time may vary depending on the destination country, courier service, and customs clearance process.

RETURN & EXCHANGE POLICY

1. Returns and exchanges can be made within 15 days from when your parcel has arrived.

2. To return or exchange any purchase made, it is vital that you email/contact us first with a reason for your return. You will also need to attach your receipt/proof of purchase, otherwise we will not be issuing your return.

3. We only accept returns if they have manufacturing issues or are deemed faulty. Items returned must be unworn, with tags attached and in its original packaging.

4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

6. Items will not be refunded due to change of mind or sizing, however we will provide an exchange.

7. Please note we will not be responsible for any return/exchange shipping fees. Postage fee is not included in refund.

8. Discounted items are final and cannot be returned or exchanged.