SHIPPING POLICY
Finura ships within Malaysia, Singapore and Brunei. We also offer worldwide shipping upon request.
Our standard shipping rates are as follows. Final rates depend on parcel weight and are shown at checkout:
- Peninsular / West Malaysia: from RM8
- East Malaysia: from RM16
- Singapore: RM55
- Brunei: shown at checkout
For orders outside Malaysia, Singapore and Brunei, kindly contact our Finura team via WhatsApp (+60 10-429 5783) or email (info@finura.com.my) with your full delivery address. Our team will check the available courier options and provide the exact postage fee before you proceed with your order.
Our processing time for all orders is 7 to 9 working days, unless stated otherwise. Once shipped, delivery takes 7 to 14 working days, depending on your location and the courier assigned to your parcel. International delivery times may vary depending on the destination country, courier service and customs clearance. Any import taxes or duties are paid by the customer.
RETURN & EXCHANGE POLICY
- Returns and exchanges can be requested within 14 days from when your parcel arrives.
- Please contact us first via WhatsApp or email with your order number, the reason for your return or exchange, and your receipt or proof of purchase. Returns sent without contacting us first will not be accepted.
- Refunds are only given for items with manufacturing issues or faults, or if we sent the wrong item.
- Exchanges are offered for change of size or change of mind. Refunds are not given for these.
- All returned items must be unworn and unwashed, with tags attached, in their original packaging.
- Once we receive and inspect your item, we will notify you by email whether your refund or exchange is approved. Approved refunds are credited to your original payment method.
- Return and exchange shipping fees are paid by the customer. Original postage fees are not refundable.
- Discounted items are final sale and cannot be returned or exchanged.