Terms of Service

Last Updated: August 2026

Welcome to Finura. These Terms of Service (“Terms”) govern your access to and use of finura.my, including any purchases made through our website.

By accessing our website, creating an account, or placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our website.

1. General

This website is operated by Finura. Throughout the website, the terms “we”, “us” and “our” refer to Finura.

We reserve the right to update, modify or replace any part of these Terms at any time. Any changes will take effect once published on this website.

Your continued use of finura.my following any changes constitutes your acceptance of the updated Terms.

2. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a purchase transaction or are using the website with the permission of a parent or legal guardian.

You may not use our products or website for any unlawful or unauthorised purpose.

You must not attempt to interfere with the operation, security or functionality of our website.

3. Product Information

We make every reasonable effort to ensure that product descriptions, measurements, colours, photographs and other information displayed on our website are as accurate as possible.

However, actual product colours may vary slightly depending on lighting, photography, screen settings and device displays.

For clothing items, slight differences in measurements may occur due to the manufacturing and measuring process.

Minor variations in colour, stitching, texture, print placement or finishing that do not materially affect the use of the product may not be considered defects.

4. Pricing

All prices displayed on finura.my are stated in Malaysian Ringgit (RM) unless otherwise stated.

We reserve the right to change our product prices, promotions or discounts at any time without prior notice.

The price charged will be the price displayed at the time your order is successfully placed, subject to any correction required due to an obvious pricing or technical error.

5. Orders

Once an order has been successfully submitted and payment has been completed, you will receive an order confirmation.

Please ensure that all information provided, including your:

Name
Contact number
Email address
Shipping address
Product selection
Size and colour

is accurate before completing your purchase.

Finura will not be responsible for delays, failed deliveries or additional costs resulting from incorrect information provided by the customer.

6. Order Acceptance and Cancellation

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:

Product unavailability
Incorrect pricing
Payment issues
Suspected fraudulent transactions
Website or inventory errors

If an order that has already been paid for is cancelled by Finura, we will arrange the appropriate refund to the original payment method or another agreed method.

Customers may not be able to cancel or amend an order once it has been processed, packed or shipped.

7. Payment

Payments must be made through the payment methods available on finura.my.

Your order will only be processed after payment has been successfully authorised or received.

Finura does not directly store your full payment card details when payments are processed through third-party payment providers.

Any additional fees imposed by your bank, payment provider or financial institution are the responsibility of the customer.

8. Promotions, Discount Codes and Vouchers

Promotional codes, vouchers and discounts are subject to their respective terms and validity periods.

Unless otherwise stated:

Only one promotional code may be used per order.
Promotional codes cannot be exchanged for cash.
Promotional codes cannot be applied after an order has been placed.
Discounts may exclude selected collections, products or promotions.
Expired vouchers will not be reinstated.

Finura reserves the right to cancel or reject the use of a promotional code where misuse, fraud or an error is reasonably suspected.

9. Shipping and Delivery

Orders will be shipped to the delivery address provided during checkout.

Estimated delivery times are provided as a guide only and may vary depending on the courier, destination, public holidays, peak seasons, weather conditions or other circumstances outside our reasonable control.

Once an order has been handed over to the courier, delivery is also subject to the courier provider's operations and procedures.

Customers are responsible for ensuring someone is available to receive the parcel where required.

10. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned to Finura because of:

An incorrect address
An incomplete address
Failure to collect the parcel
Repeated unsuccessful delivery attempts

the customer may be required to pay an additional delivery fee before the parcel is resent.

11. Returns and Exchanges

Returns and exchanges are subject to our Return & Exchange Policy available on finura.my.

Customers should inspect their items after receiving their order and contact us within the period stated in our Return & Exchange Policy if there is an issue.

Items must satisfy the conditions stated in our Return & Exchange Policy before an exchange, return or refund can be approved.

Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable Malaysian consumer law.

12. Faulty or Incorrect Items

If you receive an incorrect item or believe your item has a manufacturing defect, please contact us as soon as possible with:

Your order number
Description of the issue
Clear photographs or videos showing the issue

Our team will review the claim and provide the appropriate resolution where applicable.

Items damaged due to misuse, improper washing, improper storage, wear and tear or failure to follow care instructions may not be considered manufacturing defects.

13. Availability of Products

All products are subject to availability.

Adding a product to your cart does not reserve the item.

On rare occasions, an item may become unavailable after an order has been placed because of inventory discrepancies or simultaneous purchases.

If this occurs, we will contact you and arrange an appropriate solution, replacement where agreed, store credit where agreed, or refund.

14. Intellectual Property

All materials appearing on finura.my, including but not limited to:

Finura's name and branding
Logos
Product designs
Product photographs
Videos
Graphics
Website design
Written content
Marketing materials

are owned by or licensed to Finura unless otherwise stated.

These materials may not be reproduced, copied, modified, distributed, commercially exploited or used without prior written permission from Finura.

15. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activities conducted through your account unless caused by circumstances outside your reasonable control.

Please notify us if you believe your account has been accessed without authorisation.

16. Personal Information

Your submission and use of personal information through finura.my are governed by our Privacy Policy.

We may collect and process information necessary to manage your account, orders, payments, deliveries, customer service and other legitimate business activities in accordance with applicable Malaysian data protection requirements.

17. Third-Party Services

Certain services available through finura.my may be provided by third parties, including payment gateways, courier providers and technology service providers.

Where you use these services, their own terms and policies may also apply.

Finura is not responsible for third-party websites or services that operate independently from us, except to the extent required by applicable law.

18. Website Availability

We aim to keep finura.my accessible and functioning properly, but we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable due to maintenance, technical problems, system upgrades or circumstances outside our reasonable control.

19. Prohibited Uses

You must not use finura.my:

For fraudulent or unlawful activities
To submit false or misleading information
To infringe intellectual property rights
To transmit viruses or malicious code
To attempt unauthorised access to our systems
To interfere with website security
To scrape, reproduce or commercially exploit website content without permission

We reserve the right to restrict access where misuse of the website is reasonably suspected.

20. Limitation of Liability

To the extent permitted by Malaysian law, Finura will not be responsible for indirect, incidental or consequential losses resulting from the use of our website or products where such losses were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

21. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of finura.my or material breach of these Terms.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be treated as severed to the extent necessary while the remaining provisions will continue to apply.

23. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising in connection with these Terms will be subject to applicable Malaysian laws and dispute resolution procedures.

24. Contact Us

If you have any questions regarding these Terms of Service, please contact:

Finura
Website: www.finura.com.my
Email: info@finura.com.my